Working Wed LG E700 Windows 7 Phone HandsetFile under: NewsBy Stephen Schenck | 7:18 p.m. 15-Apr-11 | Comments Earlier today we gotten a look at HTC Maza, which should be an forthcoming Windows 7 Phone design, probably running hardware meeting the latest chassis specs Microsoft released. You can add to the short list of future WP7 devices we know about a new LG model, known to us only as LG E700.The E700 has revealed himself through an Open Mobile Alliance device profile, gives us a very simple overview of the smartphone. The big reveal here comes from the phone's browser data, identified as LGE/Microsoft/IE9. Although it's not a slam-dunk, it is likely that the inclusion of IE9 means that we will see the phone getting started Mango. Elsewhere in the device profile, we see that the E700 has standard WP7 480 x 800 screen resolution. Unfortunately, that is all the insight file offers into what we can expect from this LG smart phone.
Computer World - Microsoft's latest explanation of Windows 7 Phone patch fiasco gets an A for effort but a B + for its timing, said a crisis communications expert today. I will give them an A for apology, but a B + on the timing and the audience, said Andy Stoltzfus, a digital strategist with Levick Strategic Communications, a Washington, DC firm that helps companies manage public emergencies. They should have got their act together earlier, said Stoltzfus. Stoltzfus graded the performance of Joe Belfiore, Microsoft's chief executive for the Windows phone, which Wednesday gave the most detailed explanation, but why the promised updates for Windows 7 Phone has not reached the customers. Microsoft has struggled to explain the delays for more than a month. Several weeks ago, Belfiore said that most users had received 1 February update, was a claim he admitted Wednesday wrong.
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Shortly afterward, but pulled back a Windows 7 Phone Manager Ballmer's promise, said NoDo would come later.
Users collapsed when Microsoft mobile operators blame for the delay, a problem that Patrick Kerley, who also works at Levick, says Microsoft should have expected.
Earlier this week, Microsoft said back carrier testing for Windows 7 Phone smart phones made by HTC, LG and Samsung were not finished, ask the owners to again break the company in more than 120 comments posted to a blog post.
The update snafu has asked customers to call Microsoft confused and incompetent, especially after an independent developer found a way to take Windows 7 Phone updates directly from Microsoft's servers.
Microsoft later pushed the developer to pull the update tool, said it is also possible that your phone may stop working properly.
He also admitted that the coordination between Microsoft, had carriers and smartphone makers not been up to snuff.
One thing we struggled with each of these things involve us and the OEM or handset manufacturers and mobile operators, and it is difficult to co-ordinate the things we can say about what others are doing, said Belfiore.
Stoltzfus said that Microsoft finally got it right this week.
They came to a point, addressed the problems and they talked about a resolution forward, said Stoltzfus of Belfiore's clarification.
Their messaging this time was built on the idea.
They admitted it was wrong, they explained the situation, and focused on what to do with it.
But Stoltzfus Belfiore acknowledged that came across as a bit defensive on Wednesday.
His tone comes across as a little bit of shifting blame, a little defensive, but that's because Microsoft has been under fire lately, said Stoltzfus.
They should have done this from the very beginning, said Stoltzfus, he explains B + grade on timing.
Not only should Microsoft have done this much earlier, but it should have also reached out to the people most affected: Windows 7 Phone smart phone owners.
[Belfiore] talked to a Web developer audience, said Stoltzfus.
But they need to reach early adopters, are the most critical.
For this purpose, Stoltzfus had some advice for Microsoft.
Much of the criticism took place online in fora and in comments [on the Microsoft blogs], said Stoltzfus.
Microsoft will use the same electronic channels to get this message out.
Stoltzfus may have a point: The most recent blog mail by Eric Hautala, general manager of Windows 7 Phone their customer experience engineering team, currently sporting 122 comments, almost all negative.
Neither Hautala or other Microsoft employee has waded into the conversation to answer customer questions, or respond to their complaints.
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His email address is gkeizer@computerworld.com.
Read more about mobile operating systems in the Computer World's Mobile operating Topic Center.
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